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Advice and Solutions for Every Stage of AI Integration

Success with AI starts with your people.

Human First. AI Forward.

That’s our approach to helping organizations take full advantage of generative artificial intelligence (AI). AI has the potential to transform work and improve results.

A people-focused AI strategy helps you turn AI’s potential into meaningful impact on your organization and your people.

As experts in change management, workforce strategy, workflow improvement and worker engagement, we advise public and private organizations on how to lead confidently through this period of rapidly evolving technological change.

Adoption and governance drive AI’s real impact. Organizations that embed AI into daily tasks and workflows can see measurable improvements in efficiency and quality.

To maximize the impact on your organization, work with us. You’ll get relevant, practical and expert advice — no matter where you are with AI integration.

We have a five-part framework for how we help organizations evolve with AI and embed it into everyday processes for lasting impact.

Our framework helps you identify relevant success metrics for your organization.

Solutions to help your AI integration

AI Advisor

For organizations that don’t have the capacity to integrate AI confidently on their own and/or to keep up with this rapidly evolving tech landscape, we offer AI Advisor, a suite of three services to provide ongoing, expert guidance: AI Strategy, AI Blueprint and AI Workshop.

Aministrative-facing AI agents

AI agents are tools integrated into workflows to perform specific tasks — even semi-autonomously — to improve the quality and speed of the workflows. Our Administration and Technology Consulting team develops custom AI agents designed to generate ROI.

Participant-facing AI Assistant

Our Segal Benz AI Assistant is a powerful benefits engagement tool that can be embedded in any digital channel (intranets, websites and apps) to help users make decisions and find the information they seek — quickly and easily, 24/7, in their preferred language. By enabling instant access to benefits information, AI Assistant can reduce the volume of calls to your benefits team has to answer.

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Our approach to customized and collaborative AI consulting

You’ll benefit from our multi-disciplinary approach to delivering AI consulting services and solutions that draw on the expertise of our consultants:

Workforce strategy and change management
Efficient workflows, process improvements and technology
Communications to clarify complexity, build engagement and trust and inspire people to act

Our team will work together to tailor strategies and solutions to your unique needs.

Have questions about the next steps in your AI integration?

We have answers.

Let's Talk

Stay informed. Read our AI insights.

Human First. AI Forward. People-First Strategies for AI Success

AI is reshaping business—are you ready? Get clarity & actionable steps in our upcoming webinar.

Technology, Benefits Administration, Communications, Multiemployer Plans, Public Sector, Healthcare Industry, Higher Education, Architecture Engineering & Construction, Consulting Innovation, Corporate, Benefits Technology, ATC, Organizational Effectiveness, Health, Retirement

Two Colleagues Working Over A Project On A Laptop

The Collaboration Revolution: AI's Role in Benefit Plans

See how AI collaboration helps retirement and health plans — summarizing documents, drafting outreach and checking calculations while people decide.

Multiemployer Plans, Public Sector, Healthcare Industry, Higher Education, Architecture Engineering & Construction, Benefits Technology, Corporate, ATC

Read Full Insight

Two Business People Discussing Technology Looking At A Laptop In Office

Selecting the Right AI Vendor for Your Organization

Whether you’re starting to explore AI or refining your vendor selection process, our practical roadmap helps you make a smart, future-ready choice.

Technology, Multiemployer Plans, Public Sector, Healthcare Industry, Higher Education, Architecture Engineering & Construction, Consulting Innovation, Corporate, Benefits Technology, ATC

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Senior Businesswoman And Male Colleague Discussing AI Technology

AI and Employee Benefits Communication: What’s Working Now and What’s Ahead

Watch a webinar on AI and employee benefits communication to learn how to create clearer, more engaging and personalized communications.

Technology, Communications, Benefits Administration, Benefits Technology

Watch the Webinar

Businesswoman Discussing Technology Trends At A Meeting

AI Uncovered: What Your Organization Needs to Know and Do Now

Watch our webinar on AI and generative AI where we’ll discuss real use cases, practical approaches to governance and ethical AI implementation.

Technology, Organizational Effectiveness, Communications, Multiemployer Plans, Public Sector, Healthcare Industry, Higher Education, Architecture Engineering & Construction, Benefits Technology, Corporate, Consulting Innovation

Watch the Webinar

Businessman Discussing Technology Trends With A Group Of People

Artificial Intelligence and Plan Governance Considerations

Whether you prohibit or embrace workplace AI use, you need to develop a policy that provides clear guidance to your staff and mitigates risks.

Technology, Consulting Innovation, Architecture Engineering & Construction, Healthcare Industry, Higher Education, Public Sector, Multiemployer Plans, Corporate, Benefits Technology, ATC

Read Full Insight

Businessman Doing A Video Call Using Laptop In Coffee Shop At Airport

Creative Ways to Use AI for Member Communications

See five ways benefits managers can use generative AI to improve member communications in 2025.

Technology, Public Sector, Communications, Corporate, ATC

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Young African American Programmer Working On Desktop PC In The Office

Wanted — Workers with Technical and Soft Skills

Why new normal will see an increased demand for employees who have mastered both technical and soft skills.

Organizational Effectiveness, COVID-19, Consulting Innovation, Corporate

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Stay informed. Read AI insights from Segal Benz.

You’ll be directed to the website of Segal Benz, our Communications Practice.

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SVEF Benefits Buzz: AI and the Future of Benefits Communications

Listen in as Jenny Schuster, SVP – Communications Leader, and Kaulen Taylor-Pickell, VP, Communications and Insights, Innovations, and Impact Leader, share their insights on AI, the future of work, and the new era of employee communications.

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Creating an AI-Forward Open Enrollment Experience: Best Practices for Now and Next Impact

Learn 5 ways to go AI-Forward with Open Enrollment.

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Trust in Turbulence: How Strategic Communications (and AI) Support Your People Through Change

Gain insights on the the role of communication and the opportunity for AI in your organization.

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Artificial Intelligence Is Revolutionizing Chatbots

Artificial intelligence (AI) is quickly changing how organizations engage and communicate with employees and customers. One of the major changes is the evolution of chatbots, which, with the introduction of AI, become dynamic solutions to answering common questions.

Read Full Insight