Segal was founded on a vision of fairness

Significantly, our mission and values emerged directly from our organizational roots: from our clients and the work we do for them. Part of the origin story of Segal is our founder, Martin E. Segal, camping out at the docks in New York City to meet workers as they left their shifts to sign them up for health benefits.

These workers and their families were perceived as too high risk to insure and, as a result, were asked to pay disproportionately high premiums or denied insurance altogether. By working with both labor and management, our founder created ways to bring affordable, high-quality health benefits to these workers and their families.

We take pride in providing objective, high-quality consulting

As an employee-owned company, we are free from ties to other organizations that might otherwise influence our consulting recommendations. We bring a fresh perspective to each consulting assignment and draw on the talents of many colleagues to deliver the best possible advice.

We have formal policies for quality, as well as established quality control principles and processes to ensure accurate and high-quality deliverables for our clients. All actuarial work, for example, is subject to multiple levels of peer review and is approved by a credentialed actuary. Our practices conduct frequent quality reviews of their work to ensure that it is of a consistently high standard.

The longstanding relationships we have with many clients is an indicator of their satisfaction with the quality of our consulting advice.

To protect the propriety and confidentiality of data clients share with us, we have strong cybersecurity practices that include mandatory annual training for all colleagues.

Ensuring high-quality work is one of the criteria we consider when deciding to recognize colleagues with the Segal Star Award for going above and beyond their roles.

We’re a learning organization

We prioritize continuous learning because we recognize that staying current with changes in technology, laws and regulations, vendor products and industries is essential to advising our clients and to sparking innovation.

Throughout the year, our subject matter experts conduct numerous trainings for colleagues across all of our practices.

We require all colleagues to take annual companywide training, including on cybersecurity awareness and best practices.

We offer training in business skills and on our technology.

Additionally, we have a formal management development program.

We collaborate companywide

At Segal, we have a “one company” philosophy.

That means we draw from talent across the company to create the best consulting teams to deliver our best advice to our clients. Teamwork and collaboration, behaviors inherent in our one company philosophy, allow team members to share ideas and best practices — and ensure consistently high-quality client service.

Collaboration is also key to how our business operations teams interact with one another as one company.

Companywide collaboration is another criterion for the Segal Star Award.