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Encourage Your People to Embrace AI in the Workplace

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AI in the workplace

Segal AI In The WorkplaceOrganizations in all industries are taking advantage of generative artificial intelligence (AI) to transform how they work, communicate and deliver value. For HR and benefits teams, plan trustees and supporting services like IT, legal and compliance, AI offers exciting and practical opportunities for greater efficiency, personalization, automation and innovation.

AI helps organizations:

  • Improve service quality and delivery as well as participant experience
  • Reduce administrative burdens
  • Navigate decision-making
  • Strengthen compliance and governance
  • Boost engagement and education
  • Scale expertise and ensure consistency
  • Augment cybersecurity

While AI can have a positive impact on the workforce, it also has disruptive potential. It introduces complex risks and challenges to manage, including workforce disruption. That’s why our approach focuses first on your people.

Do you know how your people feel about AI?

Segal AI Workplace How Your People FeelMany people are curious about AI and how it will impact workflows and processes. Some may already be using AI on their own and realize they could get more from it.

People who aren’t already using AI may be skeptical of the technology or worry about its potential to threaten their jobs. Here’s what’s most important for them to understand: AI is merely a tool. It’s an astoundingly powerful tool that can generate impressive outputs at great speed, but its effectiveness depends on how it’s used. Humans still make those decisions, including verifying the accuracy of the content AI generates.

AI may cause stress for people. Learning how to use AI and keeping up with constant developments can feel like another job. To the extent adopting AI causes burnout, it affects well-being.

To ensure successful integration of AI at your organization, prepare and engage your people

Businesswoman Training Colleagues On A New Application On A Computer ScreenAI adoption is a people-centric process, not just a technology initiative. To encourage adoption and ongoing use of AI, organizations have multiple evolving roles: to be a translator, guide and steward of trust.

Achieving a positive AI impact depends on workforce transformation. HR professionals and other team leaders have experience in helping people adapt to significant workplace changes, like those triggered by the COVID-19 pandemic. That’s why they’re in the best position to help establish AI strategy and lead their organizations through the disruptions required to embrace the technology, to become an AI-augmented workplace based on human-AI collaboration.

Successful integration of AI empowers people to shift their focus away from routine, repetitive tasks, so they have more time to concentrate on their most impactful contributions.

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