Compliance News | March 11, 2026

HHS Updates Model HIPAA Privacy Notices and Complaint Portal

The Department of Health and Human Services (HHS) issued updated model HIPAA privacy notices, including regarding confidentiality of certain substance use disorder (SUD) records. HHS issued these notices aimed to support compliance in tandem with HHS’s Office of Civil Rights (OCR) announcing plans to advance enforcement efforts related to federal laws protecting SUD records. Additionally, HHS updated its online portal for filing privacy complaints to include complaints or report breaches related to SUD records that were shared unlawfully.

HHS Updates Model HIPAA Privacy Notices and Complaint Portal

HHS’s models, which provide a framework to help individuals better understand their protections, can be customized. The model notices are limited to one text-only format instead of multiple formats.

Background on HIPAA Privacy Notices and SUD PHI protections

Under HIPAA’s Privacy Rule, covered entities (i.e., health plans, healthcare providers and clearinghouses) must provide participants/patients with a Health Plan Notice of Privacy Practices (Privacy Notice) that describes both their rights related to their Protected Health Information (PHI) and the entity’s privacy practices. Self-insured group health plans must provide their Privacy Notices at enrollment time as well as whenever there is a material change to the notice and upon request. Fully insured group health plans that don’t have access to PHI are exempt from the notice requirement and may ask their insurer to provide Privacy Notices.

In 2024, HHS issued a final rule that strengthened privacy protections. This final rule requires covered entities that receive Part 2 records to update their HIPAA Privacy Notices to include information about the confidentiality protections that apply to those records. This requirement applies to plans as of February 16, 2026. We discussed this guidance in our May 16, 2024 insight, “New HIPAA Rule Will Require Updates to Policies and Notices.”

Part 2 is a federal law that protects the confidentiality of records for patients receiving services for SUDs from federally assisted Part 2 programs that provide SUD-related services. The Part 2 rules describe the confidentiality protections that apply to the use and disclosure of Part 2 SUD patient records.

The updated Model HIPAA Privacy Notices

On February 13, 2026, HHS released updated model notices to incorporate the new protections for Part 2 records:

These model notices can be used immediately.

The updated online portal for filing privacy complaints

The HHS online portal for complaints is accessed via the Complaint Portal Assistant. The HHS website includes details on how to file a health information privacy complaint.

The OCR’s announcement about enforcing federal laws protecting SUD records

The OCR’s announcement of this new program refers to its intention to “aggressively” enforce federal safeguards to protect SUD patient records.

Under the program, the OCR is accepting complaints alleging violations of the regulation that protect the confidentiality of SUD patient records and notification of breaches of SUD patient records.

Implications for plan sponsors

Sponsors of health plans that use the HHS model notices can start using the updated models now.

Sponsors of health plans that have developed their own HIPAA Privacy Notices should be sure to update them to include the new information regarding SUD-related privacy rights.

Have questions about the new SUD content for HIPAA privacy notices?

We have answers.

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This page is for informational purposes only and does not constitute legal, tax or investment advice. You are encouraged to discuss the issues raised here with your legal, tax and other advisors before determining how the issues apply to your specific situations.

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