Articles | August 25, 2026
Most organizations are evaluating the technological aspects of artificial intelligence (AI), including comparing platforms, considering applications and assessing security concerns. That focus misses an opportunity to embed AI into organizational culture because the most consequential effects of AI for transformation will be in the workplace.
That’s why Segal believes that the chief human resources officer (CHRO) should be at the center of the conversation about AI transformation.
Employers that engage in proactive planning now to harness the power of AI for workforce design, talent strategy and culture will have an advantage over the competition.
In an article on this subject that I wrote recently for the WorldatWork publication Workspan Daily, I share six concrete steps that HR leaders should take, starting with an audit of current roles to identify which roles AI will impact most.
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