Archived Insight | December 9, 2020

An Approach to Maximizing the Value of Shared Services

For an effective business model that has been growing in use for 40 years, there are still some misconceptions about the shared service model. It is not outsourcing, and it is much more than co-locating staff.

Implemented well, shared services can address challenges faced by HR brought about by the growth and consolidation of organizations through mergers and acquisitions and affect process improvements in areas such as employee experience and engagement, cost and quality of delivered services, and operational areas related to processing times and scale.

Approach to Maximizing the Value of Shared Services

This webinar proposed a model for evaluating readiness for shared services and examine a process for ensuring a shared services approach you build today can meet both today’s and tomorrow’s needs. The topics covered will include:

How a shared service model can effectively and efficiently provide HR services to employees
How to assess institution readiness and available technology
Ways to get stakeholder buy-in and prepare employees for the change
How to identify transactional functions to centralize
The resources needed for executing your planned design
What is required for an effective communications strategy

The session will include a relevant case study that focuses on the method of continuous improvement and the success of a shared services HR model.

Get the webinar slides

Request a copy of the slides used in the Shared Services webinar

Get Your Copy Now

See more insights

Beyond the Horizon — 20 Years of Progress and the Journey Continues

Connect with peers at the 2026 IT Summit and learn how technology, AI and operations are shaping the future of health and pension plan administration.

Benefits Technology, ATC, Technology

Business Black Man Working On Laptop In Modern Office

Registration Is Open for IDR Gateway Accounts

Get guidance on IDR Gateway account registration, implementation deadlines and next steps for plan sponsors.

Compliance, Health, Higher Education, Healthcare Industry, Multiemployer Plans, Public Sector, Corporate

Read Full Insight

Depressed Woman Sitting On Sofa At Home With Mobile Phone

Should You Trust the Hype About AI in Mental Health?

Get practical guidance for evaluating AI-powered mental health solutions, managing risk and strengthening vendor oversight.

Health, Multiemployer Plans, Public Sector, Healthcare Industry, Higher Education, Corporate, Artificial Intelligence, Mental Health

Read Full Insight

This page is for informational purposes only and does not constitute legal, tax or investment advice. You are encouraged to discuss the issues raised here with your legal, tax and other advisors before determining how the issues apply to your specific situations.