Thanks a lot, Facebook, for draining the meaning out of the word “friend.” Once upon a time a friend was someone who you could happily spend hours on the phone with, who would help you move or lend you a car. Now it’s more likely to mean that kid who you last saw in third grade and who you barely spoke with then. (And what a surprise! She’s now a real estate agent! Know anyone who’s buying or selling?) Similarly twisted meanings have found their way into the benefits world, where a medical plan with “Choice” in its name usually applies to a plan that gives you less of it. No wonder plan participants get confused.

Are you ensuring your employees understand what their plans mean?

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Randy Carter