In his bestselling book, Emotional Intelligence: Why It Can Matter More Than IQ, science writer Daniel Goleman breaks down emotional intelligence (also known as “EQ” for “emotional quotient”) into five easily understood pillars or capabilities (shown bold in the bullets below). Applying EQ capabilities to employee communications can help instill a sense of engagement in your audience. When employees feel engaged, they are more motivated, more productive and quicker to take action. Next time you’re crafting messages, drafting articles or appealing to employees to take action, keep these EQ writing tips in mind:
- Self-awareness: Put yourself in your employees’ shoes and write from their point of view. This will make it easier for your audience to connect with your message.
- Self-regulation: Express emotions, such as pride in performance and disappointment in setbacks.
- Motivation: Admit to making mistakes. By showing employees that management is fallible, they will be more willing to take risks in their own work.
- Empathy: Show compassion. People are more willing to trust and follow managers who care about them.
- People skills: Carefully consider when and how you plan to share sensitive information and recognize how what you say will affect your audience.
Do you already employ EQ principles without even knowing it?
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“Excellent article well written and easily understood . Writer grasped principles and communicated well.”