Benefits Administration

Optimize service. Reduce your costs. Increase efficiency.

We’ll work with you to improve your benefits administration from the ground up and help you achieve your short and long-term goals.

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Simple and Flexible Benefits Administration 

Administering benefits can be challenging, especially in today’s ever-changing environment.

From how your participants and members feel when they contact you to how easily they can access their information, your benefits administration should connect seamlessly with every other aspect of your organization. 

Our goal is to work with your organization, understand the needs and goals of your benefits operations and to help make benefits administration simple.


Whether you’re experiencing service issues or high staff turnover in your administration office, suffering from rising costs, or struggling to implement the right or new technology, Segal’s assessments can identify the parts of your benefits operation that need fine-tuning, updating or complete transformation.


Once we’ve identified what needs to change, we’ll work with you on key improvements. Working closely with you from start to finish, we can compare costs, review software, manage change, consider staffing needs and more.


We’ll get you everything you need to function efficiently and effectively. Our team can recommend the right organizational structure, establish performance monitoring, suggest new technology, and introduce workflows and process improvements to ensure your success.

Your Solution, Not Any Solution

In everything we do, we work with you to develop the solution that fits your situation and your specific goals and needs. That can include the following, and plenty more:

  • Operational and technology reviews, call center assessments and feasibility studies
  • Third party administrator (TPA) selection
  • Workflow redesign and change management
  • Staff recruiting, succession planning and compensation studies
  • IT assessments
  • Market analysis and benchmarking.

What do you need to do now to ensure the future success of your benefits administration office?

Tell us where you’d like to begin. Start the conversation.

Have a Question? Get in Touch

Any issue, large or small. We’re happy to help.

Tell us where you’d like to begin. Start the conversation.

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Contact an Expert

Stuart Lerner

Stuart Lerner

SVP, Administration and Technology Consulting Practice Leader

Amy S. Timmons

Amy S. Timmons

VP and Senior Consultant, Administration and Technology Consulting