Technology

IT Assessment

As business processes become more automated, information systems have become the backbone of any public sector office. However, not all information systems are created equal. Signs that your information systems may not be meeting your organization's needs include:

  • Processing backlog or inefficiencies
  • Data issues (incorrect data or difficulty accessing data or producing reports)
  • Outdated, inflexible technology
  • High-costs related to ongoing system support (hardware, software, vendor support, etc.)
  • Inability to provide accurate and timely customer/employee services
  • Inadequate internal IT support or IT organizational structure
  • Lack of formal IT policies and procedures
  • Limited employee usage of Web site

Our Approach

Segal has extensive experience reviewing benefits administration systems, technology infrastructure, technology vendor contracts, IT policies and procedures and IT staffing and support structures. We help you evaluate which technologies work best for your organization and provide short and long-term recommendations that will improve how the technologies are implemented, utilized and supported. We developed a complete and detailed evaluation and remediation process that clearly identifies:

  • The gap between what your technology tools can do and what you need them to do to support your business
  • How these tools impact your business functions and what technology changes should be implemented to better support your organization's current and future business needs
  • Issues or concerns related to your current technology, including processes that are performed manually or outside the system and simple processes that are difficult to perform within your current system
  • How well your systems and infrastructure are maintained and kept up-to-date

By gathering the answers to these and other questions, Segal can provide recommendations to your organization to better support and accomplish your business objectives in both the short and long-term.

Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them in evaluating various areas of their IT organization. Some of these areas include:

  • Benefits Administration Software
  • Human Resources Information Systems
  • Website Usage and Functionality
  • Phone Systems
  • Automated Call Distribution Systems
  • Imaging Systems
  • Workflow Management Systems
  • Document and Content Management Systems
  • Hardware and Technology Infrastructure
  • IT Staffing and Organizational Structures

Technology Selection, Implementation and Testing

To provide accurate and timely service to your employees, you need technology that is up-to-date, efficient and cost-effective. Some signs that it's time to take a fresh look at your benefits administration technology include:

  • Outdated technology and/or limited functionality, such as an inability to create ad hoc reports and issues with accessing and providing data to external business partners
  • Issues with your current vendor, such as unresponsiveness, escalating fees and inability to respond to legislative and regulatory requirements
  • System limitations that force you to create manual and paper-based workarounds, which can lead to inefficient work processes and quality issues

Our Approach

Segal has extensive knowledge of the system vendor marketplace and an unparalleled understanding of public sector clients and their work environment. Through these unique skill sets, we can customize technology solutions to meet the specific operational needs of each administrative office.

Our approach to the technology acquisition process includes:

  • Functional Requirements Assessment: Documenting your general and unique functionality requirements for the technology being acquired
  • Request for Proposal (RFP) Development: Writing and distributing the RFP and analyzing vendor responses
  • Vendor Selection: Crafting a detailed, step-by-step due diligence process
  • Contract Negotiations: Using our industry knowledge to assist with price negotiations and technical contract analysis
  • Implementation: Resolving disputes and monitoring progress to ensure a timely and successful implementation from kick-off meeting to final acceptance testing
  • Project Management: Assisting with planning and managing all phases of the acquisition process

Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them with acquiring various technologies. Some of these technologies and software include:

  • Contribution Processing
  • Pension Administration
  • Health Claims Administration
  • Annuity/401k Administration
  • Vacation Fund Administration
  • Legal Fund Administration
  • Learning Management Systems
  • Human Resources Information Systems
  • HIPAA EDI
  • Phone Systems
  • Automated Call Distribution Systems
  • Imaging and Workflow Management Systems
  • Document and Content Management Systems

Website Development

A well-designed website can be an effective, efficient and economical way for any organization to communicate with its stakeholders and provide cost-effective, accurate and efficient employee services. Segal can help your benefit fund, training fund or union establish or improve your existing website by creating a "virtual office" where members, participants, retirees, providers, employers and business agents can:

  • Access documents, forms and provider directories as well as link
  • Perform transactions (pay dues, COBRA, etc.)
  • Provide on-line benefit statements, EOB's and pension or annuity statements
  • Provide eligibility, claim status, vesting and individual account balance information
  • Submit electronic employer contributions
  • Publish training schedules, calendars and course registration
  • Send and receive email

Our Approach

Our team of professionals has developed a series of cost-effective website prototypes that can be adapted to meet a wide range of needs, capabilities and budgets. Each website Segal designs is designed to meet the individual needs of your organization and is completely scalable based on the features and functions you would like to offer.

Segal's website development services include:

  • Web strategy development
  • Document analysis and management
  • Content preparation
  • Database capabilities and requirements
  • Hosting requirements and vendor selection
  • Development of graphic standards and styles
  • Usability testing
  • Website design and development
  • Site visitor reporting and analysis
  • Updating training for office staff
  • Ongoing content management

HIPAA Compliance Review

The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA, Title II) required the Department of Health and Human Services to establish national standards for electronic health care transactions and national identifiers for providers, health plans and employers. It also addressed the security and privacy of health data.

These HIPAA regulations have significant implications for public sector healthcare organizations. Our team of experts can help you review the impact of the legislation as well as the solutions required to satisfy both legal requirements and your business objectives.

Do you need a HIPAA Security Review?

  • Have you conducted a security evaluation to determine security vulnerabilities?
  • Have you had a third party perform a security and risk assessment?
  • Do you need more information about industry standards on security and how to evaluate different security alternatives?
  • Have you reviewed and updated your HIPAA security policies and procedures based on administrative or technical changes that have taken place since they have been implemented?

Do you need a HIPAA EDI Review?

  • Is your organization performing electronic transactions (EDI) with its trading partners?
  • Is your organization fully leveraging the EDI solution it has implemented?

Do you need a HIPAA Privacy Review?

  • Have you performed HIPAA privacy training for your staff?
  • Have you reviewed and updated your HIPAA privacy policies and procedures?

Our Approach

To help you comply with HIPAA regulations Segal will:

  • Conduct detailed on-site analysis, discovery and interviews
  • Compare the current environment with HIPAA regulations (gap analysis)
  • Create a formal report that outlines the results of the HIPAA assessment
  • Prioritize activities that need to be completed based upon gaps identified during discovery
  • Conduct workforce training on privacy and security
  • Create policies and procedures that the HIPAA regulations require

IT Assessment

As business processes become more automated, information systems have become the backbone of any multiemployer fund office. However, not all information systems are created equal. Signs that your information systems may not be meeting your organization's needs include:

  • Processing backlog or inefficiencies
  • Data issues (incorrect data or difficulty accessing data or producing reports)
  • Outdated, inflexible technology
  • High-costs related to ongoing system support (hardware, software, vendor support, etc.)
  • Inability to provide accurate and timely customer/member services
  • Inadequate internal IT support or IT organizational structure
  • Lack of formal IT policies and procedures
  • Limited member usage of Web site

Our Approach

Segal has extensive experience reviewing benefits administration systems, technology infrastructure, technology vendor contracts, IT policies and procedures and IT staffing and support structures. We help you evaluate which technologies work best for your organization and provide short and long-term recommendations that improve how the technologies are implemented, utilized and supported. We developed a complete and detailed evaluation and remediation process that clearly identifies:

  • The gap between what your technology tools can do and what you need them to do to support your business
  • How these tools impact your business functions and what technology changes should be implemented to better support your organization's current and future business needs
  • Issues or concerns related to your current technology, including processes that are performed manually or outside the system and simple processes that are difficult to perform within your current system
  • How well your systems and infrastructure are maintained and kept up-to-date

By gathering the answers to these and other questions, Segal can provide recommendations to your organization to better support and accomplish your business objectives in both the short and long-term.

Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them in evaluating various areas of their IT organization. Some of these areas include:

  • Benefits Administration Software
  • Human Resources Information Systems
  • Website Usage and Functionality
  • Phone Systems
  • Automated Call Distribution Systems
  • Imaging Systems
  • Workflow Management Systems
  • Document and Content Management Systems
  • Hardware and Technology Infrastructure
  • IT Staffing and Organizational Structures

Technology Selection, Implementation and Testing

To provide accurate and timely service to your benefit plan participants, you need technology that is up-to-date, efficient and cost-effective. Some signs that it's time to take a fresh look at your benefits administration technology include:

  • Outdated technology and/or limited functionality, such as an inability to create ad hoc reports and issues with accessing and providing data to external business partners
  • Issues with your current vendor, such as unresponsiveness, escalating fees and inability to respond to legislative and regulatory requirements
  • System limitations that force you to create manual and paper-based workarounds, which can lead to inefficient work processes and quality issues

Our Approach

Segal has extensive knowledge of the system vendor marketplace and an unparalleled understanding of multiemployer clients and their work environment. Through these unique skill sets, we can customize technology solutions to meet the specific operational needs of each administrative office.

Our approach to the technology acquisition process includes:

  • Functional Requirements Assessment: Documenting your general and unique functionality requirements for the technology being acquired
  • Request for Proposal (RFP) Development: Writing and distributing the RFP and analyzing vendor responses
  • Vendor Selection: Crafting a detailed, step-by-step due diligence process
  • Contract Negotiations: Using our industry knowledge to assist with price negotiations and technical contract analysis
  • Implementation: Resolving disputes and monitoring progress to ensure a timely and successful implementation from kick-off meeting to final acceptance testing
  • Project Management: Assisting with planning and managing all phases of the acquisition process

Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them with acquiring various technologies. Some of these technologies and software include:

  • Contribution Processing
  • Pension Administration
  • Health Claims Administration
  • Annuity/401k Administration
  • Vacation Fund Administration
  • Legal Fund Administration
  • Learning Management Systems
  • Human Resources Information Systems
  • HIPAA EDI
  • Phone Systems
  • Automated Call Distribution Systems
  • Imaging and Workflow Management Systems
  • Document and Content Management Systems

Website Development

A well-designed website can be an effective, efficient and economical way for any organization to communicate with its stakeholders and provide cost-effective, accurate and efficient member services. Segal can help your benefit fund, training fund or union establish or improve your existing website by creating a "virtual office" where members, participants, retirees, providers, employers and business agents can:

  • Access documents, forms and provider directories as well as links to industry groups 
  • Perform transactions (pay dues, COBRA, etc.)
  • Provide on-line benefit statements, EOB's and pension or annuity statements
  • Provide eligibility, claim status, vesting and individual account balance information
  • Submit electronic employer contributions
  • Publish training schedules, calendars and course registration
  • Send and receive email

Our Approach

Our team of professionals has developed a series of cost-effective website prototypes that can be adapted to meet a wide range of needs, capabilities and budgets. Each website Segal designs is designed to meet the individual needs of your organization and is completely scalable based on the features and functions you would like to offer.

Segal's website development services include:

  • Web strategy development
  • Document analysis and management
  • Content preparation
  • Database capabilities and requirements
  • Hosting requirements and vendor selection
  • Development of graphic standards and styles
  • Usability testing
  • Website design and development
  • Site visitor reporting and analysis
  • Updating training for office staff
  • Ongoing content management

HIPAA Compliance Review

The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA, Title II) required the Department of Health and Human Services (HHS) to establish national standards for electronic health care transactions and national identifiers for providers, health plans and employers. It also addressed the security and privacy of health data.

These HIPAA regulations have significant implications for multiemployer organizations. Our team of experts can help you review the impact of the legislation as well as the solutions required to satisfy both legal requirements and your business objectives.

Do you need a HIPAA Security Review?

  • Have you conducted a security evaluation to determine security vulnerabilities?
  • Have you had a third party perform a security and risk assessment?
  • Do you need more information about industry standards on security and how to evaluate different security alternatives?
  • Have you reviewed and updated your HIPAA security policies and procedures based on administrative or technical changes that have taken place since they have been implemented?

Do you need a HIPAA EDI Review?

  • Is your organization performing electronic transactions (EDI) with its trading partners?
  • Is your organization fully leveraging the EDI solution it has implemented?

Do you need a HIPAA Privacy Review?

  • Have you performed HIPAA privacy training for your staff?
  • Have you reviewed and updated your HIPAA privacy policies and procedures?

Our Approach

To help you comply with HIPAA regulations Segal will:

  • Conduct detailed on-site analysis, discovery and interviews
  • Compare the current environment with HIPAA regulations (gap analysis)
  • Create a formal report that outlines the results of the HIPAA assessment
  • Prioritize activities that need to be completed based upon gaps identified during discovery
  • Conduct workforce training on privacy and security
  • Create policies and procedures that the HIPAA regulations require

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