April 2014 Public Sector Letter, "Communicating Change Effectively Requires Taking Control"


Changes can be volatile for federal agencies and state and local governments. Budgetary adjustments, reorganization, altered benefits and the implementation of Affordable Care Act (ACA) mandates are creating new challenges for public sector employers and employees. This Public Sector Letter explores how effective communication mitigates many of these potential issues.

Public sector employers seeking to ease employees into any change should consider taking control, which consists of the following:

  • Knowing their audiences,
  • Planning for the long term,
  • "Cascading" information from level to level,
  • Focusing on the facts,
  • Explaining what is known and unknown,
  • Dealing with day-to-day issues as they arise, and
  • Implementing a feedback mechanism.

These strategies are fundamental to managing public sector change and creating an optimal transition period for employers and employees.

This Public Sector Letter includes a case study of how a state government is communicated significant benefit plan changes that it is making for 2014.

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