Man 1: All right.
Deep breath.
-: Yeah, it's a good question.
(upbeat music)
-: It's nice to
be introduced to new clients and to see
new people come into the group.
-: I work with a group
whose members are primarily janitorial workers
and who are also non English speakers.
-: It's really important for us to find solutions
for the trustees and our clients,
so that they can then make the decisions
to help their participants.
-: It's something that
I enjoy doing
because you get to see those results.
-: We were able to
conduct focus groups with almost 90%
of the employee population.
-: Really on their team.
So working through what their strategy is,
helping them find solutions and achieve their goals
is extremely rewarding.
-: We help a large national fund
negotiate significant amount of retiree health funding.
-: So we designed a campaign basically
that sent representatives to their workplace, which meant
you know, going to the workplace in the middle of the night.
-: And there are negotiations they were able to secure
enough funding to improve their benefits
and provide retiree health benefits
to hundreds of thousands of their members.
-: Our projected savings was approximately 15%.
-: Everything is tailored and customized.
-: Every work product that we produce
has multiple sets of eyes on.
-: We were able to get resources sent out to them
on their work shift to be able to speak to them in Spanish.
-: We basically, you know,
gather, collect and analyze participant data
from the client.
We ensure that the data that they've provided us
is of high quality.
-: Working collaboratively
and building a trusted relationship with a client.
-: We got enrollment up and, you know,
people were utilizing their benefits.
The kids were getting the care that they needed.
-: Survey after survey shows
how important employee benefits are.
-: The advice that we give our clients
directly flows into the lives of their employees.
-: It's always great to get an email from a client,
you know, they thank you.
-: In the email, they said that
the proposal that we sent to them
was reviewed and they are going with our services.
-: The biggest benefit I get out of it
is making sure that employees are paid fairly.
-: And for the rest of the day,
I was in smiles all day.
-: A testament to our success is when a client
has an issue, has a problem that they need help with
and they know to turn to Segal.
-: They're trying to make difficult decisions,
trying to figure out how best to provide
compensation benefits.
-: To be able to come in and work with those clients
and help guide them towards their achieving their goals.
-: If I can help them do that,
help them make the decisions that are best for them,
I feel good about it.
-: When I look over at my phone and I see
that I get a call from a client
I'm really happy to hear from them.
-: Our job at Segal is to try to utilize
our resources and the information we have in our,
you know, vast network of very talented people and
try to make sense of an uncertain world.
-: My one company aspect is very important,
it allows us to collaborate across the board.
-: So if someone that I know is really good at pharmacy,
I'm going to reach out to them
and that person might be in New York.
-: We're dealing with health and welfare and pension benefits
for everyone all over the country
and even outside the country.
-: Ultimately, I think that translates
to the quality of service that we provide our clients.
-: When you work at Segal, you're working with
some of the smartest people I've ever met.
-: When we're able to overcome some difficult
and tough times for the members-
-: We collaborate and support one another.
-: It really makes a great day for us.
-: You really get to connect things.
-: We have a lot of people who have been here
for a number of years,
20, 30 years.
-: I've been in Segal for 20 years.
And in this time I've done so many different things.
-: Or I might be working on my current renewal proposal
or a contract for a client,
and then like a financial projection or some reporting,
and you start to see,
that's where that number's coming from.
So things kind of make sense
when you're exposed to all different areas.
-: We have that expertise there,
and then being able to share their level of expertise
to junior staff,
to me that means that we'll be a successful company
for a long time.
(laughs loudly)
-: Okay.
(laughs loudly)
Man 2: Great.
(laughs loudly)