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Information Systems/Technology Reviews
As business processes become more automated, information systems have become the backbone of any multiemployer fund office. However, not all information systems are created equal. Signs that your information systems may not be meeting your organization's needs include:
- Processing backlog or inefficiencies
- Data issues (incorrect data or difficulty accessing data or producing reports)
- Outdated, inflexible technology
- High-costs related to on-going system support (hardware, software, vendor support, etc.)
- Inability to provide accurate and timely customer/member services
- Inadequate internal IT support or IT organizational structure
- Lack of formal IT policies and procedures
- Limited member usage of Web site
Our Approach
Segal has extensive experience reviewing benefits administration systems, technology infrastructure, technology vendor contracts, IT policies and procedures and IT staffing and support structures. We help you evaluate which technologies work best for your organization and provide short and long-term recommendations that improve how the technologies are implemented, utilized and supported. We developed a complete and detailed evaluation and remediation process that clearly identifies:
- The gap between what your technology tools can do and what you need them to do to support your business
- How these tools impact your business functions and what technology changes should be implemented to better support your organization's current and future business needs
- Issues or concerns related to your current technology, including processes that are performed manually or outside the system and simple processes that are difficult to perform within your current system
- How well your systems and infrastructure are maintained and kept up to date
By gathering the answers to these and other questions, Segal can provide recommendations to your organization to better support and accomplish your business objectives in both the short and long-term.
Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them in evaluating various areas of their IT organization. Some of these areas include:
- Benefits Administration Software
- Human Resources Information Systems
- Website Usage and Functionality
- Phone Systems
- Automated Call Distribution Systems
- Imaging Systems
- Workflow Management Systems
- Document and Content Management Systems
- Hardware and Technology Infrastructure
- IT Staffing and Organizational Structures
