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Technology Acquisition & Implementation
To provide accurate and timely service to your employees, you need technology that is up-to-date, efficient, and cost-effective. Some signs that it's time to take a fresh look at your benefits administration technology include:
- Outdated technology and/or limited functionality, such as an inability to create ad hoc reports and issues with accessing and providing data to external business partners
- Issues with your current vendor, such as unresponsiveness, escalating fees, and inability to respond to legislative and regulatory requirements
- System limitations that force you to create manual and paper-based workarounds, which can lead to inefficient work processes and quality issues
Our Approach
Segal has extensive knowledge of the system vendor marketplace and an unparalleled understanding of public sector clients and their work environment. Through these unique skill sets, we can customize technology solutions to meet the specific operational needs of each administrative office.
Our approach to the technology acquisition process includes:
- Functional Requirements Assessment: Documenting your general and unique functionality requirements for the technology being acquired
- Request for Proposal (RFP) Development: Writing and distributing the RFP and analyzing vendor responses
- Vendor Selection: Crafting a detailed, step-by-step due diligence process
- Contract Negotiations: Using our industry knowledge to assist with price negotiations and technical contract analysis
- Implementation: Resolving disputes and monitoring progress to ensure a timely and successful implementation from kick-off meeting to final acceptance testing
- Project Management: Assisting with planning and managing all phases of the acquisition process
Segal has worked with multiemployer funds, public sector entities, unions, VEBAs, training funds and TPAs to assist them with acquiring various technologies. Some of these technologies and software include:
- Contribution Processing
- Pension Administration
- Health Claims Administration
- Annuity/401k Administration
- Vacation Fund Administration
- Legal Fund Administration
- Learning Management Systems
- Human Resources Information Systems
- HIPAA EDI
- Phone Systems
- Automated Call Distribution Systems
- Imaging and Workflow Management Systems
- Document and Content Management Systems
